FREQUENTLY ASKED QUESTIONS
Office Hours; Monday to Friday 9:00am - 5:00pm (AEST)
Terms & Conditions
RETURNS, EXCHANGES, AND OUR 100% SATISFACTION GUARANTEE
Our business is based on the quality of the products we sell. The Wedding Chicks (Australia) 100% Satisfaction Guarantee means you never have to worry when you order from us. If for any reason you're not happy with anything you buy from us simply contact us within 30 days of receipt of the product for a refund, exchange or credit to be used in our store within 12 months (your choice). No hassles, just great customer service - the kind you would expect from the very best companies.
The Wedding Chicks (Australia) will offer an exchange or credit note to the value of the items purchased, under the following
conditions:
Apart from returns for damaged products, ALL products must be returned to The Wedding Chicks (Australia) in a sale-able condition. It is the customer's responsibility to ensure that all returns are packaged so as to prevent damage in transit. Please enclose a copy of your receipt and the return form.
We have taken great care to package the goods so that they are not damaged but, in the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email to: theweddingchicks.australia@gmail.com with a copy of the paypal order sent to us and the product item within seven days of receipt of the item.
Our Customer Service Manager will then contact you to speak about an appropriate solution for you.
When a product is returned to us, The Wedding Chicks (Australia) offers a refund, exchange for goods to the same value or a store credit to the value of the items purchased. Delivery costs to our overseas clients (including packaging and handling fees) are not refundable. Delivery costs within Australia are not covered as we off FREE POSTAGE within Australia, and standard postage rates to overseas destinations. Our exchange policy does not apply if the product(s) have been used, soiled or damaged. We reserve the right to refuse a return on any product that does not meet these requirements. When shipping these goods to you we use Australia Post Next Day Delivery / Express Post as it has a traceable number that we email to you once your order has been completed. It is suggested that you insure your return package or use Express Post satchel as The Wedding Chicks (Australia) cannot be held responsible for any product lost or damaged in the post.
Please contact us for delivery address.
Refunds and credits will be processed within 2-3 weeks.
10% GST will be added to your order at checkout.
Our business is based on the quality of the products we sell. The Wedding Chicks (Australia) 100% Satisfaction Guarantee means you never have to worry when you order from us. If for any reason you're not happy with anything you buy from us simply contact us within 30 days of receipt of the product for a refund, exchange or credit to be used in our store within 12 months (your choice). No hassles, just great customer service - the kind you would expect from the very best companies.
The Wedding Chicks (Australia) will offer an exchange or credit note to the value of the items purchased, under the following
conditions:
- All products must be returned within 30 days of receipt.
- The product(s) must be as new (unused and undamaged) and with their original packaging intact.
- No refunds, returns or exchanges on personalised, custom colored goods.
- Your Name
- Address
- Contact Number
- Transaction Number (Paypal),
- Product Name/Code,
- Reason for refund or exchange.
Apart from returns for damaged products, ALL products must be returned to The Wedding Chicks (Australia) in a sale-able condition. It is the customer's responsibility to ensure that all returns are packaged so as to prevent damage in transit. Please enclose a copy of your receipt and the return form.
We have taken great care to package the goods so that they are not damaged but, in the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email to: theweddingchicks.australia@gmail.com with a copy of the paypal order sent to us and the product item within seven days of receipt of the item.
Our Customer Service Manager will then contact you to speak about an appropriate solution for you.
When a product is returned to us, The Wedding Chicks (Australia) offers a refund, exchange for goods to the same value or a store credit to the value of the items purchased. Delivery costs to our overseas clients (including packaging and handling fees) are not refundable. Delivery costs within Australia are not covered as we off FREE POSTAGE within Australia, and standard postage rates to overseas destinations. Our exchange policy does not apply if the product(s) have been used, soiled or damaged. We reserve the right to refuse a return on any product that does not meet these requirements. When shipping these goods to you we use Australia Post Next Day Delivery / Express Post as it has a traceable number that we email to you once your order has been completed. It is suggested that you insure your return package or use Express Post satchel as The Wedding Chicks (Australia) cannot be held responsible for any product lost or damaged in the post.
Please contact us for delivery address.
Refunds and credits will be processed within 2-3 weeks.
10% GST will be added to your order at checkout.
My Hankie Appears Stiff...
If your hankie appears stiff this is dressing used by the manufacturer of your handkerchief. We understand that you or family may want to use this handkerchief on the day to catch happy tears, but they are really keepsake items and not designed for continual every day use. If you wish to wash this item then we strongly recommend the following:
- Gentle hand wash,
- No harsh rubbing **
- 1 tablespoon *** white vinegar or fabric softener
included will help to remove some of the residue dressing. - Rinse well, don't wring
- remember machine embroidery stitches are delicate and may unravel. - Dry flat and iron with cotton setting.
** We say no harsh rubbing for numbers such as dates (24, 2, 8 etc) or
where there is only one letter (I, A, etc) , commas (,) or fullstops (.) are more delicate
due to the machine embroidering these characters "separately" before locking and cutting the thread before it moves on to next word.
*** white vinegar will not stain, brown vinegar or apple cider vinegar
WILL STAIN / DISCOLOR.
Privacy Information
The Wedding Chicks (Australia) knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting The Wedding Chicks (Australia), you are accepting the practices described in this Privacy Notice.
DOES THE WEDDING CHICKS (AUSTRALIA) SHARE THE INFORMATION IT RECEIVES?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider.
WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES THE WEDDING CHICKS (AUSTRALIA) GATHER?
The information we learn from customers helps us personalize and continually improve your shopping experience at The Wedding Chicks (Australia). Here are the types of information we gather.
INFORMATION YOU GIVE US:
We receive and sometimes store information you enter on our Web site. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you. Please note that we never store credit card information on our site nor will we ever provide your account information to any third party vendor.
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to The Wedding Chicks (Australia). As a result of those actions, you might supply us with such information as your name, address, and phone numbers.
AUTOMATIC INFORMATION:
We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our website.
WHAT ABOUT COOKIES?
Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
CONDITIONS OF USE, NOTICES AND REVISIONS:
If you choose to visit The Wedding Chicks (Australia), your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link.
DOES THE WEDDING CHICKS (AUSTRALIA) SHARE THE INFORMATION IT RECEIVES?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider.
WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES THE WEDDING CHICKS (AUSTRALIA) GATHER?
The information we learn from customers helps us personalize and continually improve your shopping experience at The Wedding Chicks (Australia). Here are the types of information we gather.
INFORMATION YOU GIVE US:
We receive and sometimes store information you enter on our Web site. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you. Please note that we never store credit card information on our site nor will we ever provide your account information to any third party vendor.
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to The Wedding Chicks (Australia). As a result of those actions, you might supply us with such information as your name, address, and phone numbers.
AUTOMATIC INFORMATION:
We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our website.
WHAT ABOUT COOKIES?
Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
CONDITIONS OF USE, NOTICES AND REVISIONS:
If you choose to visit The Wedding Chicks (Australia), your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link.